DGUARD button for the handlebar

You can use DGUARD in all motorcycles. It is important that you have enough space in your motorcycle under the seat.

Yes, you can switch off the DGUARD functions individually (emergency call, theft warning, tour diary) or completely at any time quickly and easily.

No, no maintenance is required for the system hardware. You can keep up to date with software updates for the DGUARD app via the Google Play Store and the Apple Store. Updates are listed there.

In Germany, DGUARD uses the
GSM mobile network in the Deutsche Telekom network as standard. If this is not available, DGUARD automatically falls back on another network in the respective region.

The DGUARD app is generally not required for the system to function.

You need the app for the push notification in the event of an attempted theft, to check your tours and to change your settings.

Yes, you can create multiple motorcycles in the app. Any motorcycle with a DGUARD system can be entered in your vehicle list. From this
you can then simply select the motorcycle for which you want to make settings.

For optimal use of all functions, we recommend using the app with an active internet connection.

DGUARD can be used in the following European countries and overseas territories:

Andorra

Belgium and

Bulgaria

Bulgaria Denmark

Denmark Germany

Estonia

Finland

Finland France

French Guiana

France Greece

Guadeloupe

Ireland

Iceland

Italy

Croatia

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Martinique

Mayotte

Monaco

Montenegro

The Netherlands

Norway

Austria

Poland

Portugal

Romania

San Marino

Saint Barthélemy

Saint-Martin (French part)

Sweden

Serbia

Slovakia

Slovenia

Spain, Czech Republic

Czech Republic

Turkey

Hungary

Vatican City

United Kingdom

In Switzerland, the 2G (GSM) mobile network is being switched off. As DGUARD works in this network, the system can unfortunately no longer be guaranteed to function nationwide in Switzerland. However, according to our information, the function will continue to work in the remaining European countries for the coming years.

Yes,
during preparation of the connection with the control center, the emergency call can be canceled within 15 seconds by pressing the SOS button several times. The button must be pressed at least twice to cancel.

If it is already too late to cancel by pressing the SOS button, you can still use your headset connected to DGUARD to let the rescue coordination center know that you do not need help.

No headset connected? Then you can call the rescue coordination center via 112 and inform them that no rescue operation should take place.

In the DGUARD app, you can set who should be informed in the event of an accident in addition to the emergency call center. This contact will then receive a message by email or text message.

DGUARD uses the national rescue coordination centers (not its own call center) to get help as quickly as possible. The
means: professional help arrives in less time. And it's completely automatic.

No, the emergency call can only be triggered manually when the ignition is switched on.

Only the user has access to the data collected by DGUARD via their personal account. We or third parties do not evaluate the data or tours ridden. The user alone decides whether they want to record, save and share their tours, for example.

The DGUARD Cloud serves as a storage location for the data required for full use of the emergency call and other DGUARD functions.

The following data is stored in the DGUARD Cloud:

Current location: If you have activated the theft warning, your current location is transferred to the cloud when you start and switch off your motorcycle. The current value
always overwrites the older location. A history of your route is only saved if you have activated the tour diary (see "Tour data"). If the theft warning is not active, no location will be recorded in the cloud.

Accident data: In the event of an accident, only the current location and the vehicle type (= motorcycle) are transferred to the rescue coordination center. In order to comply with legal obligations, we must also store these two data (location, vehicle type) in the cloud.

Tour data: If you have activated the tour diary function in your app, your current location and other data (altitude, speed, tour name, assignment to motorcycle) will be transferred to the cloud. You can delete the tour data at any time.

The cloud servers are located in Germany.

Yes, the theft warning can be activated and deactivated at any time via the app.

The anti-theft alarm consumes 0.1 mA in sleep mode.

As soon as the sensor in the DGUARD module detects movement, you will be informed directly via push notification and SMS (if this setting is activated in the app).

From a standstill time of 10 seconds.

No, the tour diary is started manually in the DGUARD app.

If you want to ride your tour at a later date or recommend it to other riders, you can export it from the app as a gpx file and then transfer it to a mobile navigation device.

You pay a one-off fee of 449 euros for DGUARD. It is important to us to keep the running costs as low as possible. That is why there is a minimum annual license fee of 29.90 euros/year for system use from the 3rd year onwards. If you have your DGUARD installed by a workshop, installation costs will be incurred.

The cost of installation should be agreed with your dealer. This usually takes 1-2 hours.

We usually ship your goods within 1-2 working days of receiving your order on the following working day with DHL. Should the
shipment be delayed, we will notify you.

You can find all information about our 30-day return period here: https://tilsberk.com/pages/return